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Have questions about our services or want to know if we’re the right fit? Fill out the form below, and our team will get back to you.
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Traverse City, MI, United States
Frequently Asked Questions
How does the process work?
It's simple. You complete a short online intake form with your health information, and a licensed provider reviews it, usually the same day. Depending on the service, you may also have a live video consultation with your provider. If you're a good fit, they'll create a personalized care plan and reach out with next steps. There's no need to visit a clinic.
Is this a real medical consultation?
Yes. Your intake is reviewed by a licensed healthcare provider who makes all clinical decisions. This isn't an automated system. A real provider evaluates your information, and they have the authority to approve, adjust, or decline treatment based on what's right for you. Some services also include a live video visit with your provider.
Is my information safe?
Absolutely. All personal and medical data is transmitted and stored using encrypted, HIPAA-compliant systems. Your information is only shared with the provider reviewing your case. It is never sold or used for marketing.
How quickly will I hear back?
Most patients receive a response within 24 hours of completing their intake. During high-volume periods it may take slightly longer, but you'll be notified of your status every step of the way.
What if I have questions before I start?
You can reach our support team anytime through the contact page. They can walk you through the process, explain what to expect, or answer any questions before you begin your intake.